Company

Our Vision
You don’t get a second chance to make a first and lasting impression. That’s why it’s so important to exceed your customers’ expectations with every interaction. As the call center continues to play a strategic role for many businesses, providing superior customer service at a lower cost is paramount. Versay contends that conversational speech applications are the answer as they combine automation and satisfaction, driving significant cost savings and service improvements.

And we believe end customer satisfaction is important. In fact, we'd even go so far as to call ourselves user-centric. Why? It's about your bottom line. The overall success of any speech application is determined by your callers’ perception of the total interaction. At Versay, we call this critical success factor the caller experience. It needs to be intuitive, accurate, effortless, engaging... in other words, compelling. It’s simple. A compelling caller experience propels rapid user adoption which translates into a strong return on investment.

Versay is committed to helping companies replace aging proprietary IVR systems with conversational speech solutions based on two main principles: that the caller experience is the most important success factor, and that open standards, such as VoiceXML and SIP based VoIP, provide the greatest flexibility, control, and investment protection. We leverage these standards to ensure that the application is independent of the execution platform, maximizing portability between hosted, premise based, and blended deployment options.

Our Mission
Versay's mission is to provide speech solutions and services that deliver a compelling caller experience and a tremendous return on investment. These solutions let businesses provide self-service capabilities to their customers and employees over the telephone, thereby reducing operational costs and improving customer service.

Our Skill Set
Versay has always focused on the entire lifecycle of a speech project: from application discovery to custom development to ongoing maintenance and monitoring. Our consultants have extensive experience in speech recognition, voice verification, and text-to-speech technologies, voice user interface design, human factors, linguistics, and telephony. We employ a speech-centric methodology that places an emphasis on the caller experience and use open, standards-based technologies, such as SIP and VoiceXML, whenever possible. Versay offers flexible deployment options; applications can be hosted with our parent company, Vail Systems, deployed on the customer's premise, or configured to a mixture of both options.

Our History
Versay was founded in 2002 by Vail Systems, a Deerfield, Illinois-based enhanced Telephony Applications Service Provider (ASP), as a wholly owned subsidiary. Vail has more than a decade of experience developing and hosting speech applications and services for Fortune 500 customers. Vail built its own hosting platform in 1996, which has been battle-tested by hundreds of millions of mission-critical calls on multiple, fully redundant sites. The company’s expertise extends to monitoring and operating a diverse computer telephony network that is operational 24 hours a day, with reliability approaching 5-nines.