Address Change

Until recently, customer service agents were required to perform a common and routine task: changing a customer's mailing address. Not only does it divert agent time and resources from value-added services, but also such routine actions add to customer frustration if they're not handled immediately.

Versay Address Change lets your customers change their mailing address simply by speaking naturally to an automated system over the telephone. The benefits begin with immediate cost savings and extend to improved customer service and can even generate new revenue-generating opportunities.

A Solid Return on Investment
Address change calls typically cost several dollars when answered by an agent. Versay's address change module is priced to provide service at a fraction of that cost, using a simple per-transaction price structure for all calls. Versay Address Change also takes away the risks associated with peak call volumes and variable automation rates. And, Address Change can be conveniently hosted at our carrier-grade facilities, enabling rapid deployment and immediate cost savings. For customers that prefer to bring this standards-based application in-house, Versay's Address Change can be moved to a platform of your choice.

Features
The Versay Address Change application offers a suite of features that can be quickly configured to work with your business requirements, including:

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