Biometrics/Authentication

Versay offers active and passive voice biometrics solutions, that, when implemented properly, go one step further by offering security with much less impact to customer experience and ease of use when compared to many legacy alternatives. This balance between security and convenience is a compelling reason to seriously consider voice biometrics as part of a comprehensive security strategy in the contact center and elsewhere in the enterprise. We recommend thinking of the technology as a tool that is most effective — both in terms of value management as well as meeting business objectives and requirements — when designed and implemented in concert with other technologies and processes, with each contributing a key part to the overarching goal.