ing can be one of the most effective ways to increase revenues for many companies. For one, countless studies show that it is far cheaper to sell to existing customers than it is to acquire new ones. Additionally, those that are successful ing benefit from expanded relationships with their customers, thereby increasing loyalty and retention rates. Since the call center remains one of the most widely-used customer contact points, it is a natural fit for ing…essentially, every incoming call is a qualified sales lead.

the challenges of ing
Many call centers have not achieved the economic benefits that are possible due to the challenges involved in implementing, monitoring, and managing an effective ing campaign. For instance, many agents have not been trained to think like a salesperson, and lack the skills needed to make an effective sales pitch. In turn, companies face high costs of providing ongoing sales training, due to the near 100% turnover rate for call center agents. Furthermore, if an agent is not familiar with all the products and services available, the sales pitch can be unconvincing, inconsistent, and irrelevant, leading to lost revenue opportunities.

turn calls that cost money into ones that make money with speech
Using speech to sell? Though it may seem implausible, ing with speech offers many advantages over the current agent-driven model.

• The sales pitch is consistent and compelling.

• The persona, or character, of the application can be designed to promote your products and brand image.

• In a speech-driven application, you can make immediate changes to your script and get immediate feedback

• Per minute, the cost of a speech-driven is substantially less than that of an agent-driven ; in many cases, it can be up to 5 times less expensive and even generate a higher sales close ratio!

• Using speech to a product at the end of a customer service call reduces the average agent handle time, and frees agents to focus on more complex service issues.

Versay can help your company turn an agent-centric script into an automated solution that achieves close ratios as good as or better than those achieved with live agents. It's easy- all your agents have to do is transfer the call, and we do the rest. solutions can be conveniently hosted at our carrier-grade facilities, enabling rapid deployment and immediate revenue generation.

For more information about Versay's application, please Contact Us.