Natural Language

An enterprise’s “front door” needs to address several areas at once — consistently reflect and reinforce brand identity, respond effectively to callers and quickly get them to the right place, and finally ensure that any information provided by the caller is passed along to enable a secure and consistent experience. With the introduction of the Intelligent Assistant technologies in recent years, your customer has the opportunity to interact with your company using speech on a variety of devices and interfaces.

When we speak of applications with a Natural Language (NL) interface, the hardware is important, but regardless of the device, the app designed to improve communication with customers through flexibility in vocabulary and syntax and are designed to reduce misroutes and shorten call duration due to a flattened menu structure, when compared to traditional DTMF and directed dialog speech application interfaces.