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partners
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Vail Systems
Vail is a Telephony Application Service Provider (TASP) in the information business. Our goal is to build, host, and maintain custom enhanced telephony applications that make our clients' phone services more reliable, cost effective, scalable, and flexible. For more than a decade this has meant moving phone systems out of premises and onto the network, making those systems easier and less expensive to manage, enhance, and upgrade. Increasingly, it means recognizing and harnessing the potential of IP telephony by creating solutions that enable voice and data networks to communicate freely with one another.
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Nuance Communications
Nuance is the speech software expert. Nuance speech recognition, voice authentication and text-to-speech products enable people to access information and services anytime, anywhere, and from any phone. In markets around the world, leading carriers and corporations - including British Airways, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone, and many more - work with Nuance to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security.
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Verascape
Verascape's mission is to enable customers to rapidly deploy new voice services by providing a cost-effective, highly scalable call-processing platform. Combining a unique IP-based architecture with pre-packaged speech recognition, text to speech, and telephony interfaces, the VeraServ™ platform enables service providers and large enterprises to make web data "conversationally interactive" and available to any phone.
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TouchPoint Consulting
TouchPoint is a psychology-based consulting firm that conducts syndicated design and usability research about user-interfaces for all customer contact points, including the Web, the telephone (VRU), and in printed statements and communications. TouchPoint goes beyond user testing and design within a single channel to develop a customer "Mental Model" (how customers think and talk about doing business with the company), and the implications this has across channels. |
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Walsh Media Inc.
Walsh Media Inc. provides professional voice solutions, persona development, voice talents and best practices consulting to enhance the customer experience in Contact Centers and IVR /Speech recognition applications. |
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