Password Reset
“I forgot my password.” Unfortunately, this statement costs many IT departments up to $30 per user per year. As long as passwords are required to access systems like voicemail and email, password reset requests will continue to plague enterprise help desks. In fact, the problem is so pervasive that an estimated 30% of all incoming calls to the average enterprise help desk are password related.
Secure Self-Service is the Answer
Using biometric voice authentication technology, Versay's Password Reset application enables users to reset their own passwords quickly and securely. After a simple one-time enrollment, users can access the system 24 hours a day, 7 days a week over any telephone to reset their password. By automating the authentication process, your agents are freed to focus on value added sales and service interactions, your employees and customers have faster access to information and services, and your business benefits from the reduced labor and costs. And, since biometric voice authentication is more secure than PINs and passwords, the risk of fraud and identity theft is significantly reduced.
Benefits of self-service reset include:
- Decreased Costs: Research shows that agent-handled password resets cost upwards of $30 per user. At just a fraction of the price, Versay's Password reset application delivers a quick return on investment.
- Increased Security: Biometric voice authentication is significantly more secure than PINs and passwords and eliminates the potential for human error in manual password reset procedures.
- Increased User Productivity: Users can reset their own passwords within minutes, 24x7, and quickly continue with their work.
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Versay's Password Reset application can be customized to reset passwords on the target systems of your choice and can be conveniently hosted at our carrier-grade facilities, enabling rapid deployment and immediate cost savings. Alternatively, the VoiceXML application can easily be deployed on a standards-based platform of your choice.
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