Versay Professional Services
Creating compelling customer service experiences
Versay Solutions provides industry leading consulting services. Versay is passionate about solving hard problems by pulling together the right tools and a team of experts to see opportunity in every challenge, to exceed expectations, and to tirelessly push the limits of what is possible. When working with Versay, customers are comfortable knowing Versay has them covered throughout the entire lifecycle of the solution. With 20+ years of contact center solutions experience, our team brings together the required skills as needed, from initial strategy and planning, through high-level and detailed design, followed by development and post-deployment optimization. Versay has the capacity to work closely with our clients to ensure the solution meets the business and technical requirements, leverages the best technologies available, and is implemented in a cost-effective, and sustainable, manner in order to protect past and future investments.
Versay is a professional services firm specializing in creating compelling customer service experiences. Combining our expertise in a full range of contact center-related technologies (e.g., natural language speech recognition, voice biometrics, speech analytics, CTI, and voice-over-IP telephony) with best practices in user interface design, service design, usability, and human factors research, we partner with our clients to manage every aspect of designing, building, and enhancing their customer care application solutions.
Our context-driven, user-centric design methodology goes beyond “one size fits all” thinking to cost-effectively and securely address the needs of widely varying audiences across varying products and service offerings, resulting in increased satisfaction and loyalty.
When working with clients, we prefer a collaborative engagement model where we work closely with internal teams across multiple business units and departments in order to obtain the best overall view into a given problem set or business initiative.
Below, you will find a summary of the services we offer, which can be contracted in an a-la-carte fashion or combined as part of our managed services program.