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why speech?
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The challenge - to continually improve customer service while lowering operational costs.
Many companies have met this challenge by migrating their customers to a variety of self-service channels, such as the Web and touch-tone based phone systems. However, touch-tone menus are often difficult to use and can be very limited in functionality. And, the absence of an Internet connection, or the inability to successfully navigate a touch-tone menu while driving a car, makes these self-service channels altogether insufficient.
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The answer- speech technologies provide improved self-service and significant cost savings.
Speech technologies, such as automatic speech recognition, voice verification, and text-to-speech, let your customers access information and transact business through the most natural interface imaginable, their own voice. Instead of endlessly punching numbers to navigate a touch-tone menu, or waiting on hold for minutes to speak with a live agent, now people can simply speak to accomplish their desired tasks- quickly and conveniently. And, by automating key business processes that would otherwise require long hold times to speak with a customer service agent, speech solutions also deliver a tremendous return on investment.
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With speech, your business can:
- Reduce labor and toll costs,
- Improve customer service,
- Enhance security,
- Differentiate from competitors,
- Create new revenue channels, and
- Leverage investment in Internet infrastructure.
Versay has extensive experience with automatic speech recognition, voice verification, and text-to-speech technologies. More importantly, Versay understands how these technologies can be used to automate business processes in a cost-effective, user-friendly, and secure manner. Versay uses best of breed technology from Nuance Communications.
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