Survey 
Surveys are an effective way to acquire customer and employee feedback. However, phone-based surveys using live customer service agents can be price prohibitive, web and email surveys are limited to those with Internet access, and paper-based surveys can take months to complete.
The Benefits of Using Speech
Versay Survey leverages the power of speech to provide an automated, engaging, and cost-efficient way for companies to connect with their customers and employees.
- Affordable: Versay Survey is more cost efficient than other alternatives for a variety of reasons. For one, there are no costs related to postage or the production of paper-based surveys. Additionally, Versay Survey can be 5 times less expensive than the cost per minute for an agent.
- Immediate Feedback: Since phone-based surveys can be completed within days instead of months, the data is current, relevant, and, therefore, much more valuable than the data generated from paper-based surveys.
- Easy to Customize: Survey questions can be formatted in a variety of ways, from prompting callers to respond with a simple “yes-no” to asking callers for their rating on a scale of “very dissatisfied to extremely satisfied.” Versay Survey even allows for open-ended responses so callers can speak their thoughts freely.
- Smart and Adaptive: Versay Survey responds dynamically to callers, moving from question to question based on the caller's previous response. By generating a series of questions personalized for the caller, the survey data provides deeper understanding of the caller's views. Should a caller express negative feelings, you can transfer the call to a customer service agent for special handling.
- Accessible: While web and email surveys are limited to those with computer access, automated phone-based surveys are suitable for a broad base of users. Surveys can also be offered in multiple languages.
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