vPortal

Large retail organizations with geographically dispersed locations handle millions of inbound calls per year to their local stores. These calls range from simple requests for store hours to complex technical inquiries, and can often result in revenue generation.

Centralize Local Inbound Store Calls
to Improve Customer Experience and Capture Revenue

Regardless of their reasons for contacting stores, customers expect to have their calls quickly and efficiently handled. This can pose a challenge to the retailer, who may have a separate phone system installed at each store and not enough staff on hand to answer phones. 

Versay’s vPortal solution helps retailers capitalize on revenue opportunities and create an improved customer experience by eliminating dropped, misdirected or poorly handled inbound calls. By utilizing a unified routing system for inbound calls and a natural language user interface, this centralized solution allows retailers to manage inbound calls across many geographic locations while also allowing regional stores to keep their local phone numbers.

Local stores can recoup lost revenue by more efficiently managing routine calls and by using call center specialists for more complicated or technical issues. And in times of peak demand or seasonal fluctuations when call volumes spike substantially, this automated process can also lower the burden to each store.

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